Posts Tagged ‘gremlin

24
May
11

about those gremlins….

Miraculously, the site’s glitches (eg no title banner, no photo beside the banner, videos not working, smaller fonts, etc) have disappeared for some of you today – I have no idea why!

I just got this from WordPress Support: “I am really sorry, but I was unable to locate any issues in your blog. It would be interesting to ask those of your visitors who experience these issues which ISP they are using. This would allow us to check if the problem might be related to a corrupted cache issue at the ISP level. We are still digging on our side while waiting for your reply.”

No problem at all if you don’t want to say which ISP you’re using – if you’re okay with it, I’ll pass on the info to WordPress. Thank you.

22
May
11

yet another gremlins update

Grr …. WordPress still can’t figure out why so many of you are having trouble with this site. They say they’ve tested it with all  the major browsers and it’s working fine. (But it’s not!)

Here are some tips from the WordPress support page if you want to try them – sorry again for all the problems.

WordPress support: Some issues that you encounter with your WordPress.com blog or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Note: We recommend that you use Firefox for optimal performance with WordPress.com.

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing:

Windows: Ctrl + F5
Mac/Apple: Apple + R or Cmd + R

Clear Your Cache and Cookies: Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files.

If you are experiencing problems displaying WordPress.com pages, clearing the browser cache is a good first step to try to resolve the issue. If that doesn’t help, you should also try clearing the browser cookies. Instructions for clearing cache and cookies are different for each browser and version. Google has outlined the steps for all major browsers – see here

More Troubleshooting: If you are still having trouble, here are a few more things you can try –

Upgrade your browser and Flash Player to the latest version available….

Try an alternate browser. If it works, then the issue is with the browser settings.

18
May
11

another gremlins update

Hi everyone, I mentioned yesterday that I had contacted WordPress support to ask for help in finding out why so many of you have been having problems with the site recently.

They checked it out and just got back to me:

“We tested your site here with several browsers, and couldn’t see any problems – I wonder if there has been some transient connection issue. Can you please confirm if your users are still experiencing these issues?”

Would you mind letting me know if you’re still having problems so I can get back to them? Thanks a million!

17
May
11

gremlins update

Thanks to everyone who let me know in the post earlier today (and those who emailed me) if they’d been having problems viewing the site – unfortunately, lots of you have  😦

Because I haven’t made any changes to the lay-out of the site for months I’m mystified by the problem, and I’m not well up enough on these things to figure it out.

It does, though, seem to be a browser issue, although it’s not just an Internet Explorer problem, as I assumed before. WordPress recommends using Firefox, because it’s always having problems with IE, but a few Firefox users are having trouble with the site too. A few of you have also suggested it could be down to issues with anti-virus programs.

I’ve contacted WordPress support to ask for help fixing the problem, so hopefully I’ll hear back from them soon. Thanks for your patience, hang in there!

****

The endlessly wise and very, very lovely Bobfr just left this comment/tip:

At the time I was having difficulty with Firefox I switched to Apache and found everything ok. I then exited Firefox, after clearing the cache and browser history, returned, and all was well. So, I do not think it has anything to do with how you have the site configured, Chipsticks, and may have nothing to do with WordPress servers. It’s likely browser issues and when folk have difficulty the first thing they should do is halt and reload their browser application, clear the cache, and then connect to your site.

****

Just to let you know, I’m using Firefox version 4.0.1 and Safari version 5.0.5 and I’m having no problems – but I have no clue if that’s useful information!




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